Effective Date: July 9, 2026
Last Updated: July 9, 2026

Welcome to Shining Stars Cleaning Solutions. These Terms and Conditions govern your access to and use of the website, quote request forms, scheduling services, communications, payment processes, and residential or commercial cleaning services offered by Shining Stars Cleaning Solutions.

These Terms constitute an agreement between you and Shining Stars Cleaning Solutions, a cleaning services business operating in Florida under the name Shining Stars Cleaning Solutions, with a business contact address at:

12400 SW 6th Court
Davie, Florida 33325
United States

In these Terms, “Shining Stars Cleaning Solutions,” “Shining Stars,” “Company,” “we,” “us,” and “our” refer to Shining Stars Cleaning Solutions. “Customer,” “you,” and “your” refer to the individual or organization requesting, purchasing, receiving, or paying for our services.

By accessing our website, submitting a quote request, scheduling a service, accepting a quote, making a payment, or allowing our personnel to begin work, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

1. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to request or purchase services from Shining Stars Cleaning Solutions.

When requesting services on behalf of a company, property owner, tenant, property manager, association, or another person, you represent that you have authority to authorize the cleaning service, provide access to the property, approve charges, and accept these Terms.

You are responsible for obtaining any permission required from the property owner, landlord, building manager, homeowners’ association, or other authorized party before services begin.

2. Cleaning Services

Shining Stars Cleaning Solutions provides residential and commercial cleaning services, which may include:

• Initial deep cleaning.
• Recurring cleaning.
• Weekly cleaning.
• Biweekly cleaning.
• Monthly cleaning.
• Move-in cleaning.
• Move-out cleaning.
• One-time cleaning.
• Customized residential cleaning.
• Customized commercial cleaning.
• Additional cleaning services agreed upon in writing.

The exact scope of each service will be determined by the service selected, the information provided by the Customer, the condition and size of the property, and the applicable quote, booking confirmation, invoice, checklist, or written service agreement.

Submitting a quote request does not guarantee that every requested task is included. Only services expressly listed or confirmed by Shining Stars Cleaning Solutions are included in the scheduled service.

3. Quotes and Estimates

Quotes and estimates are prepared based on the information provided by the Customer, including:

• Property type.
• Total square footage.
• Number of bedrooms and bathrooms.
• Type of cleaning requested.
• Current condition of the property.
• Frequency of service.
• Presence of pets.
• Amount of clutter.
• Accessibility.
• Parking conditions.
• Requested add-on services.
• Photographs or videos provided by the Customer.
• Any special instructions or conditions disclosed before service.

Unless expressly identified as a fixed final price, a quote is an estimate and may be adjusted when the actual size, condition, access requirements, or cleaning needs of the property differ materially from the information provided.

If additional work is reasonably required, Shining Stars Cleaning Solutions will attempt to inform the Customer before performing work that would materially increase the price. The Customer may approve the additional work or ask us to limit the service to the original scope where reasonably possible.

If the Customer does not approve additional work, some areas or tasks may remain incomplete.

Quotes are valid for 30 calendar days unless another validity period is stated in writing.

4. Pricing

Pricing may be determined by the size and condition of the property, type of service, estimated labor, frequency, requested add-ons, access conditions, parking, supplies, equipment, and other relevant circumstances.

Prices may vary between the initial cleaning and recurring cleaning. An initial or deep cleaning generally requires more time and detail than a recurring maintenance service.

Recurring service pricing is based on the property being maintained at the agreed frequency. If scheduled services are skipped, delayed, paused, or canceled, the next appointment may require additional time and may be priced as a deep cleaning or one-time cleaning.

Applicable sales taxes, parking expenses, building access charges, tolls, specialized supplies, or other previously disclosed expenses may be added to the service price when permitted by law.

5. Booking and Appointment Confirmation

Submitting a request through the website, telephone, email, text message, social media, or another communication channel does not automatically create a confirmed appointment.

An appointment becomes confirmed only after Shining Stars Cleaning Solutions provides confirmation by email, telephone, text message, invoice, scheduling platform, or another authorized communication method.

Requested dates and times are subject to availability.

Arrival times may be provided as an estimated arrival window. Traffic, weather, previous appointments, building access, emergencies, or other circumstances may affect the estimated arrival time.

We will make reasonable efforts to notify the Customer of a substantial delay.

6. Customer Information

The Customer agrees to provide complete, accurate, and current information, including:

• Full name.
• Email address.
• Telephone number.
• Correct service address.
• Property type and square footage.
• Number of bedrooms and bathrooms.
• Type of service requested.
• Property condition.
• Presence and type of pets.
• Parking instructions.
• Building or community access procedures.
• Gate, lockbox, or door codes.
• Alarm instructions.
• Areas that must not be entered.
• Known hazards.
• Fragile surfaces or property.
• Any other information reasonably necessary to perform the service.

The Customer is responsible for additional costs, delays, incomplete work, or cancellation charges resulting from materially inaccurate, incomplete, or outdated information.

7. Property Access

The Customer must provide safe, legal, and timely access to the property at the confirmed appointment time.

Access may be provided through:

• The Customer’s presence.
• A family member or authorized representative.
• A key.
• A lockbox.
• A door or gate code.
• Building staff.
• A property manager.
• Another method agreed upon in advance.

The Customer authorizes Shining Stars Cleaning Solutions to use the access method solely for purposes related to the scheduled service.

The Customer must ensure that all keys, codes, permissions, elevator reservations, guest registrations, security authorizations, and entry instructions are accurate and active.

Shining Stars Cleaning Solutions is not responsible for delays caused by incorrect access information, inactive codes, unavailable building staff, security restrictions, or undisclosed building requirements.

8. Lockouts and Inability to Access the Property

If our personnel arrive but cannot access the property within 15 minutes of the scheduled arrival or arrival window, the appointment may be treated as a late cancellation.

A lockout or no-access fee of up to 50% of the scheduled service price may be charged to compensate for reserved time, travel, staffing, and lost scheduling opportunities.

The fee may apply when:

• No authorized person is available.
• A key is unavailable or does not work.
• A gate, alarm, lockbox, or door code is incorrect.
• Building authorization was not completed.
• Security personnel deny entry.
• The Customer fails to respond.
• The property cannot be accessed safely or legally.

9. Customer Preparation Responsibilities

Before the scheduled service, the Customer must:

1. Remove or secure cash, jewelry, medications, confidential records, weapons, collectibles, documents, electronics, and other valuable or sensitive property.
2. Identify fragile, unstable, damaged, antique, sentimental, custom-made, or irreplaceable items.
3. Remove excessive clutter when it prevents safe or reasonable cleaning.
4. Secure pets that may escape, interfere with the service, or present a safety concern.
5. Ensure that electricity and running water are available when required.
6. Provide safe access to all areas included in the service.
7. Inform us about allergies, sensitivities, delicate surfaces, natural stone, specialty flooring, untreated wood, damaged finishes, or products that must not be used.
8. Disclose mold, pests, infestations, bodily fluids, needles, hazardous substances, illegal substances, structural defects, or other unsafe conditions.
9. Ensure that children, residents, guests, contractors, or other occupants do not interfere with the safe performance of the service.
10. Remove or secure items that could be damaged by normal cleaning activities.

Shining Stars Cleaning Solutions is not responsible for incomplete areas or delays caused by clutter, inaccessible rooms, unavailable utilities, occupants, pets, construction activity, or unsafe conditions.

10. Pets

Shining Stars Cleaning Solutions is pet friendly. However, the Customer remains responsible for the supervision, behavior, and security of all animals at the property.

Pets that are aggressive, anxious, likely to escape, or likely to interfere with the cleaning service must be secured in a separate safe area.

The Customer must disclose the presence of pets and provide any relevant safety instructions before service begins.

We may refuse, suspend, or discontinue service if an animal presents a safety concern.

Except to the extent caused by our negligence, the Customer is responsible for injuries, property damage, delays, escapes, or additional cleaning caused by an unsecured animal.

11. Parking and Building Requirements

The Customer must provide lawful and reasonably accessible parking near the service location.

If free parking is not available, the Customer may be responsible for reasonable parking, valet, garage, building access, elevator reservation, or similar charges associated with performing the service.

The Customer must disclose parking restrictions, towing rules, loading-zone limitations, gated-entry procedures, elevator requirements, certificates of insurance requested by a building, or other access requirements before the appointment.

Shining Stars Cleaning Solutions is not responsible for delays or incomplete services caused by undisclosed parking or building restrictions.

12. Cleaning Equipment and Supplies

Unless otherwise agreed, Shining Stars Cleaning Solutions will provide the standard cleaning equipment and supplies reasonably necessary to perform the confirmed service.

The Customer must notify us before the appointment if:

• A particular product must not be used.
• The Customer requires fragrance-free products.
• A resident has an allergy or chemical sensitivity.
• A surface requires a manufacturer-approved product.
• The Customer wants us to use Customer-provided products or equipment.

When the Customer requests that we use a product or piece of equipment supplied by the Customer, the Customer accepts responsibility for defects, incorrect instructions, incompatibility, damage, or reduced results arising from that product or equipment, except where the damage results from our negligence.

We may decline to use any product or equipment that appears unsafe, defective, unlabeled, inappropriate, or likely to cause damage.

13. Standard Service Limitations

Unless expressly included in writing, standard cleaning services do not include:

• Mold inspection, treatment, or remediation.
• Pest or infestation removal.
• Bedbug, flea, roach, or rodent remediation.
• Biohazard or crime-scene cleaning.
• Removal of blood, bodily fluids, feces, urine, needles, or medical waste.
• Removal of toxic, flammable, corrosive, or hazardous substances.
• Hoarding remediation.
• Heavy construction cleanup.
• Restoration or repair work.
• Plumbing, electrical, appliance, or maintenance work.
• Carpet restoration or specialized stain removal.
• Exterior work requiring unsafe heights.
• Roof, gutter, or high-window cleaning.
• Moving excessively heavy furniture or appliances.
• Dismantling appliances, fixtures, or furniture.
• Cleaning areas that cannot be reached safely.
• Handling firearms, illegal substances, or dangerous objects.
• Removal of large quantities of garbage, construction debris, or abandoned property.
• Work requiring specialized licensing, certification, protective equipment, or environmental testing.

We may refuse any task that is unsafe, unlawful, outside the confirmed scope, or likely to damage the property.

14. Add-On Services

Add-on services may include tasks such as:

• Interior refrigerator cleaning.
• Interior oven cleaning.
• Interior cabinet cleaning.
• Interior window cleaning.
• Baseboard detailing.
• Blind cleaning.
• Laundry folding.
• Dishwashing.
• Bed linen changes.
• Interior appliance cleaning.
• Other customized tasks.

Add-on services are included only when requested, priced, and confirmed before or during the appointment.

Additional time and charges may apply.

Shining Stars Cleaning Solutions may decline an add-on service when the item or area is excessively damaged, unsafe, infested, inaccessible, or outside our capabilities.

15. Service Duration

Cleaning times are estimates. Actual duration depends on the property’s size, condition, occupancy, accessibility, requested services, and other circumstances.

Unless the service was purchased strictly by the hour, the Customer is purchasing the confirmed cleaning service rather than a guaranteed number of labor hours.

Our priority is to complete the confirmed scope to a reasonable professional standard rather than to remain at the property for a fixed amount of time.

16. Payment Terms

Unless otherwise stated in writing, payment is due immediately upon completion of the service.

Shining Stars Cleaning Solutions may require:

• A valid payment method to confirm an appointment.
• A deposit.
• Prepayment.
• Payment authorization.
• Payment immediately after service.
• Payment according to an approved commercial invoice.

By providing a payment method, the Customer authorizes Shining Stars Cleaning Solutions and its payment processor to charge the applicable amount for:

• Confirmed services.
• Approved additional services.
• Applicable taxes.
• Parking or approved access expenses.
• Cancellation fees.
• Lockout or no-access fees.
• Other charges disclosed and authorized under these Terms.

A deposit will be applied to the final service price. If the Customer cancels late or prevents the service from being performed, the deposit may be applied toward the applicable cancellation or lockout fee.

The Customer is responsible for ensuring that payment information is valid and that sufficient funds are available.

Returned payments, chargebacks made without a valid basis, or unpaid balances may result in suspension of future services and reasonable collection costs permitted by law.

Tips are voluntary and are not included in the service price unless expressly stated.

17. Cancellations and Rescheduling

The Customer must cancel or reschedule an appointment at least 24 hours before the scheduled service time.

Cancellations or rescheduling requests made less than 24 hours before the appointment may be subject to a fee of up to 50% of the scheduled service price.

The same fee may apply when:

• The Customer cancels after our personnel have begun traveling to the property.
• Our personnel arrive but cannot access the property.
• The Customer is unavailable when their presence is required.
• Required parking or building authorization was not arranged.
• The property contains undisclosed hazardous or unsafe conditions.
• Aggressive or unsecured animals prevent the service.
• The Customer requests that the service stop for reasons unrelated to our performance.

Cancellation requests must be communicated by telephone, text message, or email and are effective when received and acknowledged by Shining Stars Cleaning Solutions.

18. Cancellation or Rescheduling by Shining Stars

Shining Stars Cleaning Solutions may cancel, delay, or reschedule an appointment due to:

• Severe weather.
• Traffic emergencies.
• Illness.
• Staffing limitations.
• Vehicle or equipment problems.
• Unsafe conditions.
• Utility interruptions.
• Government restrictions.
• Natural disasters.
• Public emergencies.
• Circumstances beyond our reasonable control.

When we cancel an appointment before the service begins, the Customer will not be charged a cancellation fee. Any amount paid for an unperformed service will be applied to the rescheduled appointment or refunded, as appropriate.

19. Recurring Services

Recurring services may be scheduled weekly, biweekly, monthly, or at another agreed frequency.

Recurring pricing is based on regular access and maintenance of the property.

The Customer may cancel future recurring services by providing at least 24 hours’ notice before the next scheduled appointment.

Cancellation of recurring services does not eliminate charges already incurred.

If recurring appointments are skipped or delayed, we may reassess the condition of the property and adjust the duration, scope, or price of the next cleaning.

Recurring services do not create a fixed-term commitment unless a separate written agreement specifically provides otherwise.

20. Satisfaction Guarantee

Shining Stars Cleaning Solutions provides a satisfaction guarantee for services included in the confirmed scope.

If the Customer believes an included area or task was missed or not completed to a reasonable professional standard, the Customer must notify us within 24 hours after completion of the service.

The notice should identify the specific area or task and, when reasonably possible, include photographs or video.

The Customer must provide Shining Stars Cleaning Solutions with a reasonable opportunity to inspect and re-clean the reported area. When the claim is covered, we will arrange a corrective visit within 48 hours or at the earliest mutually available time.

The satisfaction guarantee:

• Applies only to services included in the confirmed scope.
• Does not cover new dirt, spills, occupancy, cooking, pets, children, guests, weather, construction, repairs, or use occurring after the cleaning.
• Does not cover permanent stains, damage, discoloration, deterioration, mold, mineral buildup, corrosion, wear, or conditions that cannot reasonably be corrected through standard cleaning.
• Does not apply when the Customer refuses reasonable access for inspection or correction.
• Does not apply to concerns reported more than 24 hours after service.
• Does not automatically entitle the Customer to a cash refund.

The primary remedy under the satisfaction guarantee is re-cleaning the reported area. A credit, partial refund, or other remedy may be offered when Shining Stars Cleaning Solutions determines that re-cleaning is not reasonably possible or appropriate.

21. Damage and Loss Claims

The Customer must inspect the property and report any alleged damage or loss within 24 hours after completion of the service.

The claim must include:

• A description of the item or area.
• Photographs or videos.
• Proof of ownership when relevant.
• The approximate age and value of the item.
• Repair estimates or receipts when available.
• Any other information reasonably requested to investigate the claim.

The Customer must preserve the allegedly damaged item and provide a reasonable opportunity for inspection.

Shining Stars Cleaning Solutions is not responsible for:

• Pre-existing damage.
• Normal wear and tear.
• Deterioration caused by age, moisture, sunlight, improper installation, pests, or defective materials.
• Loose, unstable, improperly installed, or previously repaired items.
• Items placed in unsafe or unstable locations.
• Items not disclosed as fragile, valuable, antique, sentimental, or irreplaceable.
• Damage caused by undisclosed manufacturer restrictions.
• Damage caused by Customer-provided products or equipment.
• Damage caused by occupants, contractors, pets, or third parties.
• Loss of cash, jewelry, medications, weapons, collectibles, or sensitive documents that were not secured before service.

If Shining Stars Cleaning Solutions accepts responsibility for damage, the remedy may consist of reasonable repair, replacement with a comparable item, reimbursement of fair market value, or submission of an insurance claim.

Replacement value will consider the age, condition, depreciation, and reasonable market value of the affected item immediately before the alleged damage.

Nothing in these Terms excludes liability that cannot legally be excluded.

22. Fragile and High-Value Items

The Customer must notify Shining Stars Cleaning Solutions before service of any item that is:

• Worth more than $500.
• Antique.
• Custom-made.
• Collectible.
• Irreplaceable.
• Sentimental.
• Structurally unstable.
• Previously damaged or repaired.
• Made of delicate or specialty material.

We may decline to clean, handle, move, or work near such an item.

Unless expressly agreed in writing, our personnel will not move or clean valuable art, collectibles, musical instruments, firearms, safes, heirlooms, or highly delicate objects.

23. Right to Refuse or Stop Service

Shining Stars Cleaning Solutions may refuse, suspend, or stop a service if:

• The property is unsafe.
• The requested work is unlawful.
• The condition is substantially different from what was disclosed.
• Mold, infestation, biohazards, bodily fluids, needles, hazardous chemicals, illegal substances, or dangerous objects are present.
• Aggressive or unsecured animals are present.
• Utilities required for service are unavailable.
• There is harassment, discrimination, threatening behavior, abusive language, sexual misconduct, or inappropriate conduct.
• The Customer interferes with the service.
• Continued work may cause injury or property damage.
• Payment is overdue.
• The requested task is outside the confirmed scope.
• Our personnel reasonably believe that remaining at the property presents a health or safety risk.

The Customer remains responsible for completed work, reserved time, approved expenses, travel, and any applicable cancellation fee.

24. Conduct and Respectful Environment

Customers, occupants, guests, and representatives must treat our personnel respectfully.

Harassment, threats, discriminatory conduct, unwanted physical contact, sexual comments, intimidation, recording in private areas without notice, or abusive behavior will not be tolerated.

We may immediately leave the property and terminate the service if inappropriate conduct occurs.

25. Communications

By providing a telephone number or email address, the Customer agrees to receive communications reasonably related to:

• Quote requests.
• Appointment scheduling.
• Booking confirmations.
• Arrival notifications.
• Access questions.
• Service updates.
• Invoices.
• Payment.
• Customer support.
• Satisfaction follow-up.
• Changes affecting a scheduled service.

Transactional communications are sent for purposes of managing the Customer’s inquiry or service.

Marketing or promotional text messages, automated calls, or emails will be sent only when the Customer has provided the consent required by applicable law.

Consent to receive marketing communications is not a condition of purchasing a cleaning service.

Message and data rates may apply.

Customers may unsubscribe from marketing text messages by replying STOP and may request assistance by replying HELP. Customers may unsubscribe from marketing emails by using the unsubscribe link or contacting us at info@shiningstarscs.com.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages concerning an active quote, booking, payment, or service.

26. Privacy and Personal Information

Personal information collected through the website, quote forms, communications, scheduling, payments, or service delivery will be handled in accordance with the Privacy Policy published on our website.

Information may include:

• Name.
• Email address.
• Telephone number.
• Service address.
• Property information.
• Square footage.
• Requested services.
• Appointment details.
• Entry instructions.
• Pet information.
• Payment-related information.
• Communications with the Customer.

Access codes, alarm details, lockbox information, and similar instructions will be used only as reasonably necessary to provide the requested service.

Customers should not send unnecessary sensitive information through unsecured email, text message, or website fields.

27. Photographs and Service Documentation

Shining Stars Cleaning Solutions may take limited photographs or videos of the service area when reasonably necessary to:

• Document pre-existing conditions.
• Document completed work.
• Support a damage investigation.
• Confirm the condition of an inaccessible or problematic area.
• Address a Customer complaint.
• Maintain internal quality-control records.

We will not publicly use identifiable interior photographs, personal information, addresses, or Customer images for advertising without the Customer’s permission, except where otherwise permitted by law.

28. Website Use

The website may be used only for lawful purposes related to reviewing our services, requesting a quote, scheduling a service, communicating with us, or accessing information.

Users may not:

• Submit false or fraudulent information.
• Impersonate another person.
• Attempt unauthorized access to the website or its systems.
• Introduce viruses, malware, harmful code, or automated attacks.
• Disrupt website operation.
• Scrape or extract content through automated tools without authorization.
• Copy or commercially exploit website content.
• Use the website to harass, threaten, defraud, or harm another person.
• Make fraudulent appointments or payment disputes.

We may restrict or block access when misuse, fraud, security threats, or unlawful conduct are detected.

29. Intellectual Property

The website and its content, including text, logos, photographs, graphics, icons, videos, layout, design, trademarks, service names, and branding, are owned by or licensed to Shining Stars Cleaning Solutions and are protected by applicable intellectual property laws.

Users receive a limited, revocable, nonexclusive, and nontransferable right to access the website for personal and lawful purposes.

No content may be copied, reproduced, modified, distributed, sold, licensed, republished, or commercially used without prior written authorization.

30. Reviews and Customer Feedback

Customers may provide honest reviews, opinions, comments, suggestions, photographs, or feedback regarding their experience.

Nothing in these Terms prohibits or penalizes a Customer for expressing an honest opinion about Shining Stars Cleaning Solutions.

We may use feedback sent directly to us for service improvement, customer support, and quality control.

A Customer’s name, image, testimonial, review, or photograph will not be used in Company advertising without permission when such permission is required by law.

We reserve the right to report or request removal of content that is knowingly false, fraudulent, defamatory, threatening, discriminatory, unlawful, unrelated to an actual experience, or that improperly discloses private information.

31. Third-Party Services

The website may use or link to third-party services, including:

• Payment processors.
• Scheduling platforms.
• Mapping services.
• Social media platforms.
• Website hosting providers.
• Communication tools.
• Analytics services.

Third-party services are governed by their own terms and privacy policies.

Shining Stars Cleaning Solutions does not control and is not responsible for the content, availability, security, policies, or performance of independent third-party services.

32. Website Availability and Disclaimer

The website is provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, accurate, or free of harmful components.

Photographs, examples, testimonials, descriptions, estimated times, and cleaning results shown on the website are illustrative. Actual results depend on the property’s condition, materials, accessibility, time, service purchased, and other circumstances.

No statement on the website creates a guarantee beyond the confirmed service scope and the satisfaction guarantee contained in these Terms.

33. Disclaimer of Warranties

To the fullest extent permitted by law, Shining Stars Cleaning Solutions disclaims implied warranties that are not expressly stated in these Terms.

We do not guarantee that every stain, odor, mark, mineral deposit, discoloration, damaged surface, buildup, or permanent condition can be removed.

Cleaning results may vary based on age, wear, material, maintenance history, previous treatments, damage, and environmental conditions.

Nothing in this section limits any warranty or consumer right that cannot legally be excluded.

34. Limitation of Liability

To the fullest extent permitted by law, Shining Stars Cleaning Solutions will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including loss of use, lost profits, business interruption, emotional distress, or loss of opportunity arising from the website or services.

Except for liability that cannot legally be limited, the total liability of Shining Stars Cleaning Solutions relating to a particular cleaning service will not exceed the amount paid or payable by the Customer for that service.

These limitations do not apply to fraud, willful misconduct, gross negligence, or liability that applicable law does not permit us to exclude or limit.

35. Customer Indemnification

To the extent permitted by law, the Customer agrees to indemnify and hold Shining Stars Cleaning Solutions harmless from third-party claims, damages, penalties, liabilities, and reasonable expenses arising from:

• Materially inaccurate information provided by the Customer.
• Unsafe property conditions not disclosed in advance.
• Unsecured animals.
• Unauthorized or unlawful access instructions.
• The Customer’s violation of these Terms.
• The Customer’s unlawful or intentionally harmful conduct.
• Claims by a property owner or other person when the Customer lacked authority to order the service.

This section does not require the Customer to indemnify Shining Stars Cleaning Solutions for our own negligence, willful misconduct, or liability where indemnification is prohibited by law.

36. Force Majeure

Shining Stars Cleaning Solutions will not be responsible for delays, cancellations, or failure to perform caused by circumstances beyond our reasonable control, including:

• Hurricanes.
• Tropical storms.
• Flooding.
• Severe weather.
• Natural disasters.
• Fire.
• Utility outages.
• Road closures.
• Transportation disruptions.
• Government orders.
• Public health emergencies.
• Labor shortages.
• Civil disturbances.
• Acts of war or terrorism.
• Internet or payment-system outages.
• Other unexpected events beyond our reasonable control.

We will make reasonable efforts to communicate with the Customer and reschedule affected services.

37. Governing Law

These Terms and all services provided by Shining Stars Cleaning Solutions are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any mandatory consumer protection rights available under applicable law remain unaffected.

38. Dispute Resolution and Venue

Before filing a legal claim, the Customer and Shining Stars Cleaning Solutions agree to make a good-faith effort to resolve the dispute informally.

The complaining party must provide written notice describing:

• The nature of the dispute.
• Relevant dates.
• The amount involved.
• The requested resolution.
• Supporting documentation.

The receiving party will have 30 days to review and respond.

If the dispute is not resolved informally, either party may pursue available remedies in a court of competent jurisdiction.

Unless applicable law requires otherwise, any legal proceeding arising from these Terms or the services must be filed in the state or federal courts serving Broward County, Florida, and the parties consent to the jurisdiction and venue of those courts.

Either party may bring an eligible claim in small claims court.

39. Electronic Acceptance and Records

The Customer agrees that electronic actions may constitute valid acceptance of these Terms, including:

• Selecting an acceptance checkbox.
• Submitting a quote or booking form.
• Accepting a quote electronically.
• Confirming an appointment by email or text message.
• Providing an electronic signature.
• Making an online payment.
• Allowing the service to begin after receiving these Terms.

Electronic records, confirmations, invoices, messages, and signatures may be used as evidence of the agreement and transaction.

The Customer may save or print a copy of these Terms for their records.

40. Changes to These Terms

Shining Stars Cleaning Solutions may update these Terms from time to time.

The updated version will be published on the website with a revised “Last Updated” date.

Changes will apply prospectively from the date they are published, unless another effective date is stated.

Material changes will not retroactively alter a confirmed service agreement unless the parties agree or applicable law permits the change.

Continued use of the website or booking of services after updated Terms become effective constitutes acceptance of the updated Terms.

41. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

42. No Waiver

Failure by Shining Stars Cleaning Solutions to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

A waiver is effective only when provided in writing by an authorized representative.

43. Assignment

The Customer may not transfer or assign rights or obligations under these Terms without prior written approval from Shining Stars Cleaning Solutions.

Shining Stars Cleaning Solutions may assign these Terms as part of a sale, reorganization, transfer of business operations, or engagement of a successor service provider, subject to applicable law.

44. Entire Agreement

These Terms, the Privacy Policy, the confirmed quote, booking details, invoice, service checklist, and any separate written service agreement constitute the entire agreement concerning the applicable service.

If a specific written quote or service agreement conflicts with these Terms, the more specific written provision will control for that service.

45. Contact Information

Questions, notices, cancellations, claims, or concerns regarding these Terms or our services may be directed to:

Shining Stars Cleaning Solutions
12400 SW 6th Court
Davie, Florida 33325
United States

Primary telephone: (561) 608-4730
Additional telephone: (786) 445-5811
Email: info@shiningstarscs.com
Website: shiningstarscs.com