What does the cleaning service include?
Our cleaning services cover the main areas of the home, including kitchens, bathrooms, bedrooms, and common areas. Tasks may include cleaning and disinfecting surfaces, vacuuming, mopping, cleaning mirrors, doors, baseboards, ceiling fans, exterior surfaces of appliances, making beds, and general upkeep. Services vary depending on the type of cleaning selected.
What types of cleaning services do you offer?
We offer initial deep cleanings, recurring maintenance cleanings, move-in/move-out cleanings, and add-on services. Each service is tailored to the home’s needs and condition.
What is the difference between a deep cleaning and a regular cleaning?
A deep cleaning is more detailed and is recommended as the first service, especially if it’s our first time cleaning the property. It allows us to address built-up dirt and neglected areas. Regular cleaning focuses on maintaining the home once a clean baseline has been established.
Why is the first cleaning more expensive than recurring cleanings?
The initial cleaning requires more time and detail to bring the home to a maintainable standard. Once this baseline is established, recurring cleanings are more efficient and cost-effective.
How is the price determined?
Pricing is based on the size of the home (square footage), the type of service requested, and the overall condition of the property.
How long does a cleaning take?
There is no strict time limit. Cleaning time depends on the size and condition of the home and the selected service. Our priority is delivering quality results, not rushing through the job.
+ Add-On Services & Custom Requests
Do you offer additional services?
Yes. Add-on services such as interior oven cleaning, refrigerator cleaning, interior cabinet cleaning, and window cleaning are available for an additional fee and must be requested in advance.
What if I request additional tasks on the day of service?
Additional tasks requested during the visit are subject to time availability and may require additional fees. We strongly recommend requesting changes in advance.
Payments, Tips & Satisfaction
What payment methods do you accept?
We accept credit cards via QuickBooks, checks, cash, Zelle, Venmo, and PayPal. Payment is due on the day of service.
Do your cleaners accept tips?
Tips are not required but always appreciated. Some clients tip per visit, while others prefer year-end tips. Reviews on Google and social media are also greatly appreciated
What if I am not satisfied with the service?
If you are not completely satisfied, please contact us within 24 hours. We will return to address missed areas at no additional cost.
FAQS
Important Policies & Limitations
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What services are NOT included?
We do not provide carpet shampooing, interior cleaning of washers, dryers, or dishwashers, wall cleaning, window track cleaning, dishwashing, or home organization. Our service is strictly cleaning.
Do you move heavy furniture or appliances?
No. For safety reasons, we do not move heavy furniture or large appliances. We clean around them and underneath only if safely accessible.
Do you guarantee removal of stains or buildup?
We do not guarantee the removal of permanent stains, hard water buildup, mold, or damage caused by long-term neglect or surface wear.
What happens if something is damaged during the cleaning?
Any damage believed to be caused by our team must be reported within 24 hours so it can be properly reviewed and addressed.
FAQS
Access, Cancellations & Special Conditions
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What happens if we cannot access the property on the day of service?
If we are unable to access the property at the scheduled time due to missing keys, access codes, or garage access, the service may be considered a late cancellation.
Can I reschedule or cancel my appointment?
Yes. We require at least 48–72 hours’ notice to reschedule or cancel. Late cancellations may result in a fee.
What if there is no water or electricity at the property?
Water and electricity must be available for the service to be completed. If either is unavailable, the cleaning may be considered a late cancellation.
Do you clean pet waste?
No. Pet waste must be removed prior to our arrival in order for the service to be performed.
What if a bathroom is in unsanitary condition?
We clean bathrooms under normal use conditions. If a bathroom has extreme buildup, organic waste, or unsanitary conditions, the service cannot be performed until the issue is resolved.
Do you clean exteriors, patios, or garages?
No. We do not clean exterior areas, patios, or garages.
Can you refuse or reschedule a service due to extreme conditions?
Yes. We reserve the right to refuse or reschedule services in homes with extreme conditions, biohazards, infestations, safety risks, or situations that were not previously disclosed and may compromise our team’s safety.
How does arrival time work? Do you offer set appointment times?
We do our best to accommodate timing requests, but we can’t guarantee an exact arrival time. Instead, we schedule cleanings within a 2-hour arrival window, since the length of each service can vary depending on the home’s condition and needs. Our team may arrive anytime within that timeframe. If you have a time-sensitive request (work calls, school pickup, access instructions, etc.), please let us know in advance and we’ll do our best to schedule you in the closest available window.
Will I get a notification when the team is on the way?
Yes. On the day of your cleaning, once the team is on the way and getting close to your home, we can send an estimated time of arrival message so you have a more accurate idea of when they’ll arrive.